In an increasingly digital world, businesses are grappling with the complexities of setting up and maintaining a secure, efficient IT infrastructure. One of the questions that often comes up for small and medium-sized businesses is whether to opt for commercial software or to explore open-source alternatives. At Old Forge Technologies, we know that your business isn’t cookie-cutter, and neither should be your software solutions. This article aims to shed light on the pros and cons of incorporating open source and free software into a solution package tailored just for you.

Pros of Open Source & Free Software


Let’s get the obvious out of the way first: open-source software is often free or extremely cost-effective. For a garage owner or horse trainer, every penny counts. Switching to open-source can save you money that can be invested back into growing your business.


Unlike prepackaged solutions, open-source software like Zabbix for monitoring, pfSense for networking, or Nextcloud for file storage, offers a level of flexibility that’s hard to match. You can customise these tools to fit your unique needs, without being locked into the vendor’s way of doing things.

Community Support

Open-source solutions often have active, enthusiastic communities. If you run into an issue or need to figure out how to do something, chances are, someone else has had the same question and the answer is just a forum post away.


Open-source software evolves, thanks to its community of contributors. This means that rather than becoming outdated, your system will benefit from ongoing enhancements and security patches.

Cons of Open Source & Free Software

Initial Setup Complexity

Open-source software might require a bit more tinkering initially. It’s not always “plug and play.” However, at Old Forge Technologies, we believe in setting things up from scratch to ensure that they do exactly what you need.


While community support is robust, you don’t have a direct hotline to call if things go south. Maintenance, therefore, can be more hands-on. But don’t fret, we’ve got your back and will help you navigate any challenges that arise.

Security Concerns

Since the source code is available to everyone, there might be concerns about vulnerabilities. However, this is often balanced by the community’s swiftness in identifying and resolving security issues.

The Old Forge Technologies Approach

We understand that most managed service providers (MSPs) want to sell you a one-size-fits-all package. At Old Forge Technologies, our approach is different. We don’t push software that makes life easy for us; we recommend solutions that make your business more efficient, secure, and agile. We stand by software we love and use ourselves, including robust open-source alternatives like Prometheus for monitoring and metrics.


The bottom line is, open-source software offers a flexible, cost-effective alternative to commercial packages. While there are challenges in terms of setup complexity and ongoing maintenance, a tailored approach can mitigate these drawbacks. After all, in business and in life, it’s all about finding the right fit.