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Introducing Wegweiser: AI-Powered Device Intelligence for MSPs

Hello everyone,

We’ve been building an AI-powered supplement tool that can improve how MSPs onboard, understand and manage their clients’ systems.

What is Wegweiser?

Wegweiser /ˈveːkvaɪzɐ/ – A guide or signpost that shows the way

Think of it as your intelligent pathfinder through complex system landscapes, providing AI-powered insights and real-time monitoring that goes beyond traditional RMM capabilities.

Why We Built This

We identified two critical bottlenecks in every MSP’s lifecycle:

    • Client Onboarding Hell – The larger the customer, the harder it becomes to identify machines with critical issues lurking beneath the surface. You can have the best onboarding automation, but is it clever enough to identify repeating critical patterns over the past 30 days? We have yet to see the RMM that can understand and interpret the data it collects.

    • The Knowledge Gap – Nobody can know everything about every hardware type or event log. We use AI to supplement the team’s expertise

How It Works

RMM Agnostic – Our lightweight agent deploys through ANY RMM platform

Familiar Structure – Tenant > Organisation > Group hierarchy mirrors your existing setup

Deep Analysis – Our AI interprets and summarises critical logs including:

    • Security Events – Detects unauthorised access, privilege escalations, suspicious activities

    • System Events – Monitors hardware issues, driver problems, boot performance

    • Application Crashes – Tracks stability patterns and problematic applications

    • Driver Analysis – Identifies outdated, unsigned, or problematic drivers

    • Journal/System Logs – Examines Linux systemd journals for service issues and system health

    • Plus many more – Performance counters, backup logs, antivirus events, and growing daily

Intelligent Health Scoring – Each device receives an AI-calculated health score with prioritised recommendations that cascade up to tenant level

Omnipresent AI Chat – Chat about any entity (device, group, or organisation) for instant insights and resolution guidance

The Reality Check

We’ve focused intensely on data collection, handling mechanisms, and security. The UI is functional rather than flashy – we prioritised substance over style. We need real-world MSPs to help us scale and refine the platform.

 

What’s Coming Next

Our roadmap will always be shaped by MSP feedback and includes:

    • Agentic AI Chat – Deploy MCP servers locally to interact with osquery, enabling real-time queries and live data streaming from each machine

    • Additional log source integrations

    • Advanced correlation between different event types

    • Customisable AI prompts for your specific needs

    • API access for integration with your existing tools. We are happy to help you integrate with your favourite Tool and pipe some AI magic into your customfields or PSA automations.

    • Multi-tenancy improvements for larger MSPs

    • An On-premises version that will also allow you to use your own AI models

Join now and help prioritise what matters most to YOUR business.

Special Launch Offer

Register now at https://app.wegweiser.tech/register FOR FREE and receive:

    • 250 FREE Wegcoins (enough to evaluate multiple devices)

    • Early access to shape the product roadmap

    • Direct support from our development team

Who Should Try This?

    • MSPs struggling with client onboarding efficiency

    • Teams wanting AI-assisted insights into Windows event logs

    • Anyone curious about the future of intelligent RMM supplements

This is built for MSPs, by MSPs. Your feedback will directly influence development. This is very much a labour of love and we hope that you see some use in it. Any feedback helps us a lot and will be very gratefully received. We know there is a lot of AI out there, but what we see missing is the ability to depict a centrally managed approach to AI intelligence and awareness. Of course you could have a chat with ChatGPT about each machine individually, but that’s a bit tedious 🙂

Questions? Fire away – I’m here to answer anything about Wegweiser.

Ready to transform how you understand your clients’ systems? → https://app.wegweiser.tech/register

P.S. – I am genuinely excited to hear what you think! It is a scary moment to open the garage doors to let our baby out 🙂

P.P.S.: I know we address the MSP space primarily, but honestly, if you are internal IT, this could be for you as well. Unless of course you live in a very restricted, air-gapped world, then we won’t be able to help you just now.

P.P.P.S:

Detailed Analysis Modal: "Clicking on any analysis card reveals comprehensive details including security findings, patch status, system recommendations, and actionable next steps for remediation."
Detailed Analysis Modal: “Clicking on any analysis card reveals comprehensive details including security findings, patch status, system recommendations, and actionable next steps for remediation.”
Comprehensive Analysis Cards: "AI-generated analysis cards provide detailed insights into storage health, hardware configuration, software status, driver analysis, application crashes, and network configuration - all with individual health scores."
Comprehensive Analysis Cards: “AI-generated analysis cards provide detailed insights into storage health, hardware configuration, software status, driver analysis, application crashes, and network configuration – all with individual health scores.”
Performance Monitoring: "Real-time performance metrics including CPU load, memory usage, and storage information help MSPs proactively monitor system health and identify potential issues before they impact users."
Performance Monitoring: “Real-time performance metrics including CPU load, memory usage, and storage information help MSPs proactively monitor system health and identify potential issues before they impact users.”
AI-Powered Chat Interface: "The omnipresent AI chat feature provides instant insights and troubleshooting guidance for any device, leveraging the collected data to offer specific, actionable recommendations."
AI-Powered Chat Interface: “The omnipresent AI chat feature provides instant insights and troubleshooting guidance for any device, leveraging the collected data to offer specific, actionable recommendations.”
Device Details: "Detailed device information includes system specifications, user accounts, printer inventories, and network configuration - all automatically collected and organized for easy reference."
Device Details: “Detailed device information includes system specifications, user accounts, printer inventories, and network configuration – all automatically collected and organized for easy reference.”
Health Score Visualization: "Each device receives an AI-calculated health score with historical trending, helping MSPs quickly identify systems requiring attention and track improvement over time."
Health Score Visualization: “Each device receives an AI-calculated health score with historical trending, helping MSPs quickly identify systems requiring attention and track improvement over time.”
Device Management: "The device management interface displays all monitored endpoints organized by client organization and group, with real-time health scores and quick access to detailed device information."
Device Management: “The device management interface displays all monitored endpoints organized by client organization and group, with real-time health scores and quick access to detailed device information.”
Dashboard Overview: "Wegweiser's main dashboard provides MSPs with a comprehensive overview of their entire client base, showing device counts by platform, analysis statistics, and Wegcoin usage metrics in one centralized view."
Dashboard Overview: “Wegweiser’s main dashboard provides MSPs with a comprehensive overview of their entire client base, showing device counts by platform, analysis statistics, and Wegcoin usage metrics in one centralized view.”
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