AI 17 July 2025 3 min read Introducing Wegweiser: AI-Powered Device Intelligence for MSPs By Old Forge Technologies 131 reads Contents We've been building an AI-powered supplement tool that can improve how MSPs onboard, understand and manage their clients' systems. ## What is Wegweiser? **Wegweiser** /ˈveːkvaɪzɐ/ - A guide or signpost that shows the way. Think of it as your intelligent pathfinder through complex system landscapes, providing AI-powered insights and real-time monitoring that goes beyond traditional RMM capabilities. ## The Problems We're Solving We identified two critical bottlenecks in every MSP's lifecycle: ### Client Onboarding Hell The larger the customer, the harder it becomes to identify machines with critical issues lurking beneath the surface. You can have the best onboarding automation, but is it clever enough to identify repeating critical patterns over the past 30 days? ### The Knowledge Gap Nobody can know everything about every hardware type or event log. We use AI to supplement the team's expertise. ## Core Features - **RMM Agnostic** - Our lightweight agent deploys through ANY RMM platform - **Familiar Structure** - Tenant > Organisation > Group hierarchy mirrors your existing setup - **Deep Analysis** - Our AI interprets and summarises critical logs including: - Security Events - Detects unauthorised access, privilege escalations, suspicious activities - System Events - Monitors hardware issues, driver problems, boot performance - Application Crashes - Tracks stability patterns and problematic applications - Driver Analysis - Identifies outdated, unsigned, or problematic drivers - Journal/System Logs - Examines Linux systemd journals for service issues - Plus many more - Performance counters, backup logs, antivirus events, and growing daily - **Intelligent Health Scoring** - Each device receives an AI-calculated health score with prioritised recommendations that cascade up to tenant level - **Omnipresent AI Chat** - Chat about any entity (device, group, or organisation) for instant insights and resolution guidance ## Security First We've focused intensely on data collection, handling mechanisms, and security. The UI is functional rather than flashy - we prioritised substance over style. ## Future Roadmap We need real-world MSPs to help us scale and refine the platform. Our roadmap includes: - **Agentic AI Chat** - Deploy MCP servers locally to interact with osquery, enabling real-time queries and live data streaming - Additional log source integrations - Advanced correlation between different event types - Customisable AI prompts for your specific needs - API access for integration with your existing tools - Multi-tenancy improvements for larger MSPs - An on-premises version with support for your own AI models ## Join the Early Access Register now at [app.wegweiser.tech/register](https://app.wegweiser.tech/register) **FOR FREE** and receive: - 250 FREE Wegcoins (enough to evaluate multiple devices) - Early access to shape the product roadmap - Direct support from our development team ## Who Is This For? - MSPs struggling with client onboarding efficiency - Teams wanting AI-assisted insights into Windows event logs - Anyone curious about the future of intelligent RMM supplements - Internal IT teams managing complex environments This is built for MSPs, by MSPs. Your feedback will directly influence development. *I am genuinely excited to hear what you think! It is a scary moment to open the garage doors to let our baby out.*
