A UK-based company with 36 users relies on Microsoft O365, SharePoint, and OneDrive. Their setup includes a central office, several smaller sites, and a primarily Azure-based infrastructure, with 60 endpoints and 9 access points.

Old Forge Technologies implemented a flexible support structure that provided:

On-Demand 3rd Tier Support – Escalation support during standard business hours and holiday periods.
Microsoft Licence Management – Centralised licence purchasing, consolidating costs and easing management for 158 mailboxes.
Cloud and Endpoint Security – Managed daily backups for cloud and NAS data, monitoring for 78 endpoints, and secure access across 12 access points.
Outcome: This approach provided reliable backup, seamless escalation support, and centralised licence management, maintaining costs within the £24K budget target and allowing the IT Manager to confidently relay findings to leadership.